It can take up to four years before we adjust fully to a significant transition, even one as apparently routine as a job change.

The first stage he called "unfreezing". In the second stage the change occurs. This is typically a period of confusion and transition. The third and final stage he called "freezing".

Appreciative Inquiry (AI) is a change management approach that focuses on identifying what is working well, analysing why it is working well and then doing more of it.

It is important to tailor every business plan to the particular circumstances of the company.