Before he died, Thomas Leonard, founder of Coachville, created a new set of coaching standards.
These "knowing what you hear" clarifiers formed one of the five components of Coachville's Certified Coach Programme.
Urgent or Important?
Is the matter urgent or "merely" important?
Addressed or Avoiding? Is the client addressing the problem/situation, or avoiding it?
Accurate or Interpretation?
Is the client being accurate or are they interpreting?
Open or Resistant?
Does the client sound open or resistant about what they are sharing?
Internal or External Reference Point?
Is what the client is saying coming from them or an external reference point?
Want or Could/Should/Need?
Is it a want or a something very different?
Opportunity or Possibility?
Is it a real opportunity or just a possibility?
Source or Symptom?
Is it the source of the problem or a symptom?
Opening or Share?
Is what the client is saying an opening for change or just an fyi/share?
Response or Reaction?
Is the client responding to a situation or reacting to it?
Create or Eliminate?
Is the client creating something or reducing/eliminating something?
Problem or Concern?
Is the client presenting a problem or just a concern?
Present or Past?
Is the client coming from the present or the past?
Acceptance or Resistance?
Is the client accepting a change/new reality or resisting it?
Toward or Away From? Is the client moving toward something or away from something?
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